# Cancel and Save Orders Analytics

*Available from Release 104 and onwards. Please note that data will only begin to be collected once you adopt Release 104 or above.*

**Purpose:**

The Cancel and Saves report displays all orders from the last 30 days that are order.cancel\_subscription (cancellations) or order.add\_offer (cancel/saves with discount offer). If a customer initiated a cancel and was saved with a new offer, that would be registered as order.change\_offer and will appear in the [Switch Orders report](https://docs.limio.com/product/analytics/limio-commerce-analytics/limio-analytics-switch-orders). The Cancel and Saves report can be exported for easy data analysis.

The Cancel and Saves report can help answer questions like:

* What is the most common cancel reason?
* How many customer-initiated cancels resulted in save offer being accepted?
* What is the most successful save offer?
* What is the breakdown of saves or cancels online versus with customer service (Limio for Salesforce)?
* How much money did we retain via successful save offers?

The report can be accessed by clicking "Catalog" in the top left corner, switching to "Analytics", and then selecting "Cancel & Saves" in the left panel.

<figure><img src="/files/JxfW2Lla4MVWdQ4MzOog" alt=""><figcaption></figcaption></figure>

**Data details**

* **Order Type:** Possible values are *order.cancel\_subscriptions* (subscription has been cancelled) or *order.add\_offer* (customer initiated cancellation but was saved with a discount offer)
* **Order Status**: Status of the event associated with the order. Possible values are *submitted* and *error*.
* **Save Offer**: Will only be populated if the order type is order.add\_offer (cancel/save)
* **Save Product:** Will only be populated if the order type is order.add\_offer (cancel/save)
* **Save Next Payment**: Will only be populated if the order type is order.add\_offer (cancel/save)
* **Source**: Possible values are *shop* (if purchased online through a Limio checkout) or *salesforce* (if purchased through Limio for Salesforce)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.limio.com/product/analytics/limio-commerce-analytics/limio-analytics-cancel-and-save-orders.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.