New and Renew Orders Analytics

Available from Release 104 and onwards. Please note that data will only begin to be collected once you adopt Release 104 or above.

Purpose

The New and Renew Orders report displays all orders from the last 30 days that are order.new or order.renew. The report also includes utm data so you can understand how your customers got to your offer pages and checkout. This report can be exported for easy data analysis.

The New and Renew Orders report can help answer questions like:

• What is the breakdown of new orders coming from customer service (Limio for Salesforce) versus online?

• What is the total value of new subscriptions over the last month?

• What is the total value of renewed subscriptions over the last month?

• What is the most commonly purchased offer?

• Where do most of our customers come from before they reach our offers page?

The report can be accessed by clicking "Catalog" in the top left corner, switching to "Analytics", and then selecting "Orders" in the left panel.

Data details

• Total: Total price of order with discounts (eg promo codes) and without tax

• Order type: Possible values are order.new or order.renew

• Order status: The status of the event associated with the order. Possible values are submitted, error, and pending-payment

• Source: Possible values are shop (if purchased online through a Limio checkout) or salesforce (if purchased through Limio for Salesforce).