Add Custom Domain
The Limio Shop and Self-Service pages are generated by the Limio Commerce app and can be hosted on your custom domain. By default, these pages are initially hosted on a Limio domain, such as {tenant}-shop.prod.limio.com. However, they are designed to be hosted on your company’s specific domain for a seamless user experience.
To host these pages on your custom domain, please follow these steps:
How to setup an extra domain in Limio?
To set up a new domain, please contact Limio Support at [email protected] with the following details:
The desired domain name (e.g.,
subscribe.mydomain.com).The environment it applies to (e.g.,
{tenant}-shop.prod.limio.com).
Once the Limio team completes the domain configuration, we will provide you with the required technical specifications to set up the CNAME aliases for hosting the Limio site on your custom domain. These details will include:
CNAME for routing: Directs traffic to your Limio-hosted site.
CNAME for SSL validation: Ensures secure access via an SSL certificate.
It is essential for your technical team to review and approve these specifications, then add the necessary records to your domain registrar. Please note that this process must be done within 48 hours or the CNAME records will expire.
Record Name
Record Type
Record Value
Description
CNAME
_93778965dsfjhssb4d17f523de203e12 .zxwlrjxpwn.acm-validations.aws.
Please ensure these configurations are applied accurately to avoid any disruptions. Once your technical team approves the configurations, the Limio team will finalise the setup process. Provisioning a domain name can take 48h to create and propagate.
After completion, your Limio Shop and Self-Service pages will be accessible on your custom domain. Additionally, the custom domain will be visible within the Limio Commerce application.
Impact on Zuora Hosted Payment Methods (HPM)
If you use Zuora HPM (Hosted Payment Methods) for payment collection, switching to a custom domain requires an update to your Zuora HPM configuration.
Zuora HPM iframes validate the host domain of the parent page. After moving to a custom domain, the HPM iframe will reject requests from the new domain unless it is explicitly allowed.
After configuring your custom domain, update the allowed domain in your Zuora HPM page settings to match your new domain (e.g. subscribe.mydomain.com). If this is not updated, payment forms will fail to load or submit on the custom domain. Contact [email protected] if you need assistance updating the HPM configuration.
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