Entitlements

Subscribers expect immediate access to their purchases upon confirmation. This can be complex with multiple systems involved in order provisioning or fulfillment. Introducing Limio Entitlement! Limio, as a commerce platform, is the first to recognize successful purchases and can provide real-time webhooks to Access and Identity platforms for granting specific features. Entitlements refer to the features or access a customer receives when subscribing to a product. For instance, a basic subscriber might receive an online product, while a gold subscriber gains an online product plus a physical product and online support.

Creating and mapping Entitlements

To create an Entitlement within Limio, click Entitlements on the Catalog side menu. Click on the "+" button, then "Add Entitlements". Make sure to give the Entitlement a name and a label. A code can also be provided to identify the Entitlement within a system external to Limio.

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To associate an Entitlement to a product, click Products on the Catalog side menu. Click on your desired Product, then click on the Entitlements tab. Select your desired Entitlement from the list, and press the Save button in the top right corner.

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From there, the Entitlement will map to Offers through the Product. Ultimately, Subscriptions will have the Offer. See a full diagram:

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Propagating an Entitlement to other systems

Once the webhook endpoint is setup, Limio will automatically fire entitlements for New Orders, Switch and Cancel/Save. Here is an example of entitlement webhooks sent to Salesforce.

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The payload is described in:

Webhooks OverviewHere’s a list of all webhooks available in Limio, with a short description of what each one does.

Note that it is possible to send synchronous webhooks (i.e. the order will fail if the webhook is not successfully received by your entitlement system). Learn more at:

Order Processing Callout Plugin