Switch Orders Analytics

Available from Release 104 and onwards. Please note that data will only begin to be collected once you adopt Release 104 or above.

Purpose:

The Switch report displays all orders from the last 30 days that are order.change_offer. Order.change_offer can be triggered from a switch journey or a cancel/save with a new offer. This report can be exported for easy data analysis.

The Switch report can help answer questions like:

• How much money did we make or lose from customers switching their subscription?

• What's the most popular switch subscription?

• What is the offer most customers switch away from?

The report can be accessed by clicking "Catalog" in the top left corner, switching to "Analytics", and then selecting "Switch Orders" in the left panel.

Data details

• Order Type: Possible value is order.change_offer

• Order Status: Status of the event associated with the order. Possible values are submitted or error.

• Switch Reason: This is only populated if you collect a cancel reason, and then the customer is saved by a new non-discount offer.

• Source: Possible values are shop (if purchased online through a Limio checkout) or salesforce (if purchased through Limio for Salesforce)