# Zuora Order Confirmation Email Setup Guide

### Overview

This guide outlines how to trigger order confirmation emails in Zuora when a Limio order is processed, using Zuora's Extension Studio framework.

### Components Overview

The email notification system in Zuora consists of three interconnected components:

1. **Custom Events** - Define what triggers the email
2. **Email Templates** - Define the email content and structure
3. **Notifications** - Link events to templates and define delivery rules

### Setup Process

#### 1. Create Custom Event

**Location:** Extension Studio > Custom Events

* Navigate to **Extension Studio** in Zuora
* Go to **Custom Events** section
* Create a new custom event (e.g., "Limio Free Trial")
* Define the event trigger conditions based on when Limio orders are processed
* Configure any custom fields or data points that should be captured when the event fires

<figure><img src="/files/xhUw4h6v14jmb3BsD6hQ" alt=""><figcaption></figcaption></figure>

#### 2. Create Email Template

**Location:** Extension Studio > Email Templates

* Navigate to **Extension Studio** in Zuora
* Go to **Email Templates** section
* Create a new template (e.g., "Limio Free Trial email Template")
* Design the email content including:
  * Subject line (can include merge fields)
  * Email body (HTML/text)
  * Merge fields for dynamic order data (order number, customer name, items, etc.)
* Save and activate the template

<figure><img src="/files/ZcTOtVihyU8g2dOO5a0h" alt=""><figcaption></figcaption></figure>

#### 3. Configure Notification

**Location:** Extension Studio > Notifications

* Navigate to **Extension Studio** in Zuora
* Go to **Notifications** section
* Create a new notification
* **Link the components:**
  * **Event:** Select "Limio Free Trial (Custom Event)"
  * **Template:** Select "Limio Free Trial email Template" (the email template created in step 2)
  * **Recipients:** Configure who receives the email (customer email address from order data)
  * **Conditions:** Set any additional conditions for when the email should send
* Activate the notification

<figure><img src="/files/GhUIWfylrSaA1Bmt4Fqp" alt=""><figcaption></figcaption></figure>

### How Components Are Linked

```
Custom Event (Limio Order Processed)
    ↓
Notification (links event to template)
    ↓
Email Template (New Limio Order Template)
    ↓
Email sent to customer
```

The **Notification** acts as the bridge that connects the Custom Event to the Email Template, defining the logic of "when this event happens, send this template to these recipients."

### Key Configuration Points

* **Event Trigger:** Ensure the custom event accurately captures when Limio orders are processed
* **Data Mapping:** Verify that order data from Limio is available as merge fields in the email template
* **Recipient Configuration:** Confirm the notification pulls the correct email address from the order data
* **Testing:** Test the full flow with a test order before activating in production


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