# Subscriber Timeline

**LFS version:** requires Limio for Salesforce v11.59 or later

**Limio version requirement**: requires Limio v85 or later

The Limio Subscriber Timeline is a standalone app builder component that allows viewing the history of all subscriptions for the specific subscriber.<br>

<figure><img src="/files/4H5JjF8pv4OIL1ocCnES" alt=""><figcaption></figcaption></figure>

Being a custom app builder component, it can be dragged and dropped anywhere on the page.

This component can only be used on a Case, Contact, or Account lightning pages since it requires a Limio customer identifier that is built on these specific Salesforce identities.

The Timeline displays events from the Limio database, so any changes made by third-party services that do not generate corresponding Limio events will not be shown in the timeline.

When browsing the timeline of multiple subscriptions, there is a filter that allows filtering by one or more subscription id, to only view history events for the specific subscription.<br>

<figure><img src="/files/uty6o3xMTHU4coMGXnEI" alt=""><figcaption></figcaption></figure>

**Note**: Filter by Subscription is hidden if customer owns only one subscription.<br>

<figure><img src="/files/1XPn5r2M87Lq2SJlS2PS" alt=""><figcaption></figcaption></figure>

Subscription events can also be filtered by Order Type aka action the event relates to (restricted to only the events that appear in the timeline):<br>

<figure><img src="/files/W3ZCNHSKzTESnUQ3RccJ" alt=""><figcaption></figcaption></figure>

Similarly, the list can be filtered by Source, Salesforce, Shop or Zuora: the latter was introduced in LFS v12.59 and requires Limio release 105 or higher.\
\
By default the Timeline excludes Zuora events from the view by preselecting Salesforce and Shop.<br>

<figure><img src="/files/eKJRZlXKpbBg9yST3oai" alt=""><figcaption></figcaption></figure>

### Timestamps

In LFS version **12.19** or higher, timestamps are synchronised with the timezone and locale settings of the current Salesforce user, ensuring accurate and localised time representation and a more contextually relevant agent experience.

<figure><img src="/files/ad9o0zFikWpz8k2XMQsd" alt=""><figcaption></figcaption></figure>

### Error handling

You can see two types of errors in the timeline component if Limio couldn't fetch subscriber's history:

1\. When the callout to fetch the timeline failed:<br>

<figure><img src="/files/TR4HPK3ACM3F1JMGNGdI" alt=""><figcaption></figcaption></figure>

2\. In LFS version 12.11 we introduced a new message to be shown when the timeline is being loaded in the context of a customer who doesn't exist in the Limio database:<br>

<figure><img src="/files/BgDYENBxe4ycvSL3pmjS" alt=""><figcaption></figcaption></figure>


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