Use Service Activation

This guide explains the steps required to allow subscription activation within Limio.

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Limio Offer Configuration

1. Set the Limio Field: Requires Service Activation

   • Locate the newly added field in Limio for the offer, named Requires Service Activation.

   • Set this field to "True".

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Required Changes in Zuora

1. Update Zuora Settings

   • Navigate to Default Subscription and Order Settings in Zuora.

   • Set Require Service Activation of Orders? to "Yes".

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Order Submission

1. Service Activation Handling

   • Based on the Requires Service Activation attribute:

     • If True, the purchase order will omit the ServiceActivationDate. With the updated Zuora setting, this creates the subscription in Pending Activation status.

     • If False or undefined, the ServiceActivationDate will be set to the same as the OrderDate.

2. Limio Status Sync

   • The subscription status in Limio will reflect Zuora's status. For instance, if the status is Pending Activation in Zuora, it will appear as Pending Activation in Limio.

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Customer Experience in MMA (My Account Area)

1. Subscription Activation in MMA

   • Customers won't notice changes during the purchase flow. However, once the subscription is purchased, they will see an Activation Button in MMA.

   • Upon pressing the button, the Subscription will become Active.

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Back-End Changes: Activation Order

1. New Activation Order Type

   • A new order type for activation has been introduced. When the customer clicks the activation button in MMA, it triggers an API call to the Zuora endpoint, setting a ServiceActivationDate.

2. Limio Subscription Update

   • After completing the activation, Limio syncs with Zuora to update the subscription status and schedules.

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By following these steps, subscription activation can be successfully configured in Limio, ensuring a seamless experience for both customers and admins.