> For the complete documentation index, see [llms.txt](https://docs.limio.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.limio.com/components/component-library/standard-components/component-cancel-survey-dropdown.md). # Component: Cancel Survey Dropdown **Purpose:** If you wish to record the reasons for a cancellation but do not need to create a save experience (or you wish to record the reasons for a cancellation at the end of a failed save flow), use this component. If you wish to route the customer to a save experience depending on the reason, use the [Component: Cancel Survey](https://docs.limio.com/components/component-library/standard-components/component-cancel-survey) component and read [How to create a personalised cancel/save experience with Discounts or Switch Offers](https://docs.limio.com/product/self-service/what-are-the-standard-functionality-of-limio-self-service-manage-my-account/how-to-create-a-personalised-cancelsave-experience) for more details. The cancellation reason will be stored in Limio and can be passed to other systems ([Integration of Cancel Survey reasons into other platforms.](/components/component-library/standard-components/component-cancel-survey.md#h01gbqn9xdgmt9nvj1rhf08qfhm)) The cancel survey dropdown component can display the customers termEndDate ([Variables for Limio Components](/components/component-library/list-of-variables-that-can-be-used-in-limio-components.md)) and all other text is configurable. {% embed url="" %} ## Component properties configurable in the page builder | **id** | **label** | **type** | **default** | **purpose** | | ------------------------------------------ | ---------------------------------------- | -------- | -------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------- | | title | Title | string | Cancel subscription | Header text visible to the customer | | subtitle | Subtitle | string | You're about to cancel your subscription | Subtitle text visible to the customer | | furtherInfo | Further information | string | Once you cancel you will continue to have access until {{termEndDate}}. After that date your {{name}} subscription will cease. | Further context text visible to the customer | | dropdownHeading | Dropdown heading | string | Please tell us why you would like to cancel today | Title for dropdown list visible to the customer | | cancelOptions | Cancel Options | list | See row below | List of cancel reasons - see table below | | Children of the cancelOptions list: reason | Reason | string | - This subscription is too expensive - I have too much - I did not like the membership benefits - I found an alternative - Other | List of cancel reasons visible to the customer | | textAreaHeading | Text area heading | string | Please tell us more so we can improve our service | Title for text input list visible to the customer | | confirmButtonText | Confirmation cancel button text | string | Keep subscription | CTA text on quit cancel button visible to the customer | | cancelButtonText | Cancel button text | string | Confirm cancelation | CTA text on continue cancel button visible to the customer | | confirmationTitle | Pop-up confirmation title | string | Are you sure you want to cancel? | Header on confirmation pop up visible to the customer | | confirmationBody | Pop-up confirmation body | string | Your subscription will lapse at the end of your term and you will lose all benefits. | Context on confirmation pop up visible to the customer | | confirmDialogButtonText | Pop-up confirmation text | string | OK | CTA text on continue button (on confirmation pop up) visible to the customer | | cancelDialogButtonText | Pop-up abort cancel button text | string | Cancel | CTA text on quit button (on confirmation pop up) visible to the customer | | redirectUrlAbort | Redirect URL after aborting cancel | string | /mma | Link to go back | | redirectUrlCancelSuccess | Redirect URL after processed cancelation | string | /cancel-confirm | Link to continue | ## Integration of Cancel Survey Dropdown reasons into other platforms * **Zuora/Salesforce (via Zuora Z360):** To pass the cancellation reason to Zuora, create a Custom Field on the Subscription Object called Cancellation Reason and another called Cancellation Reason Details (the API name must be CancellationReason\_\_c and CancellationReasonDetails\_\_c). Create then **Picklist Values that maps exactly to the Reason Id** defined on the Cancel Survey Dropdown component.
* Other systems (or directly into Salesforce): You can use the Subscription Offer Change, Subscription Offer Change, Subscription Offer Addition and Subscription Cancellation webhooks and feed into the relevant systems. See [https://docs.limio.com/developers/webhooks/using-webhooks](https://docs.limio.com/developers/webhooks/using-webhooks "mention") --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.limio.com/components/component-library/standard-components/component-cancel-survey-dropdown.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.