Component: Cancel Survey Dropdown

Purpose: If you wish to record the reasons for a cancellation but do not need to create a save experience (or you wish to record the reasons for a cancellation at the end of a failed save flow), use this component.

If you wish to route the customer to a save experience depending on the reason, use the component and read How to create a personalised cancel/save experience with Discounts or Switch Offers for more details.

The cancellation reason will be stored in Limio and can be passed to other systems (Integration of Cancel Survey reasons into other platforms.) The cancel survey dropdown component can display the customers termEndDate and all other text is configurable.

Screenshot of cancel survey component

Screenshot of cancel survey component with dropdown activated

Screenshot of cancel survey component with confirmation pop up activated

Component properties configurable in the page builder

id	label	type	default	purpose
title	Title	string	Cancel subscription	Header text visible to the customer
subtitle	Subtitle	string	You're about to cancel your subscription	Subtitle text visible to the customer
furtherInfo	Further information	string	Once you cancel you will continue to have access until {{termEndDate}}. After that date your {{name}} subscription will cease.	Further context text visible to the customer
dropdownHeading	Dropdown heading	string	Please tell us why you would like to cancel today	Title for dropdown list visible to the customer
cancelOptions	Cancel Options	list	See row below	List of cancel reasons - see table below
Children of the cancelOptions list: reason	Reason	string	- This subscription is too expensive - I have too much - I did not like the membership benefits - I found an alternative - Other	List of cancel reasons visible to the customer
textAreaHeading	Text area heading	string	Please tell us more so we can improve our service	Title for text input list visible to the customer
confirmButtonText	Confirmation cancel button text	string	Keep subscription	CTA text on quit cancel button visible to the customer
cancelButtonText	Cancel button text	string	Confirm cancelation	CTA text on continue cancel button visible to the customer
confirmationTitle	Pop-up confirmation title	string	Are you sure you want to cancel?	Header on confirmation pop up visible to the customer
confirmationBody	Pop-up confirmation body	string	Your subscription will lapse at the end of your term and you will lose all benefits.	Context on confirmation pop up visible to the customer
confirmDialogButtonText	Pop-up confirmation text	string	OK	CTA text on continue button (on confirmation pop up) visible to the customer
cancelDialogButtonText	Pop-up abort cancel button text	string	Cancel	CTA text on quit button (on confirmation pop up) visible to the customer
redirectUrlAbort	Redirect URL after aborting cancel	string	/mma	Link to go back
redirectUrlCancelSuccess	Redirect URL after processed cancelation	string	/cancel-confirm	Link to continue

Integration of Cancel Survey Dropdown reasons into other platforms

• Zuora/Salesforce (via Zuora Z360): To pass the cancellation reason to Zuora, create a Custom Field on the Subscription Object called Cancellation Reason and another called Cancellation Reason Details (the API name must be CancellationReason__c and CancellationReasonDetails__c). Create then Picklist Values that maps exactly to the Reason Id defined on the Cancel Survey Dropdown component.

- **Other systems (or directly into Salesforce):**You can use the Subscription Offer Change, Subscription Offer Change, Subscription Offer Addition and Subscription Cancellation webhooks and feed into the relevant systems. See