Component: Cancel Survey

Purpose: To record the reasons for a cancellation and route the customer to the correct experience (See How to create a personalised cancel/save experience with Discounts or Switch Offers for more details. The cancellation reason will be stored in Limio and can be passed to other systems (Integration of Cancel Survey reasons into other platforms.)

Screenshot_2021-07-05_at_17.57.15.png

Props

id	label	type	default	Purpose
title	Title	string	Before you go	Header text visible to the customer
subtitle	Subtitle	string	Please tell us why you want to cancel your subscription	Subtitle text visible to the customer
arrange	Arrange	picklist	horizontal	Formatting option
squareTheme	Square Theme?	boolean	FALSE	Formatting option
reasons	Reasons	list	See below	List of cancel reasons - see table below
goBackUrl	Go Back URL	string	/mma	Link to go back
redirectUrl	Redirect URL	string	/mma	Link for redirect (which can point to different Campaigns/Journeys/Pages based on the cancel reason)
feedbackPlaceholder	Feedback Placeholder	string	Tell us what you would have made your experience better	Feedback text visible to the customer
confirmationTitle	Confirmation Title	string	Are you sure you want to cancel?	Cancel modal text visible to the customer
confirmationBody	Confirmation Body	string	Your subscription will lapse at the end of your term and you will lose all benefits.
confirmationOk	Confirmation Ok	string	OK
confirmationCancel	Confirmation Cancel	string	Cancel
iconPrimary__limio_color	Icon Primary Color	color	rgba(0,0,0,.3)	Color scheme for the reason icons
iconSecondary__limio_color	Icon Secondary Color	color	rgba(0,0,0,.1)
backgroundColor__limio_color	Background Color	color	#fff
componentId	Component Id	string	cancel-survey-limio

Reasons:

id	label	url	buttonImage	straightToUrl__limio_boolean	showCta__limio_boolean	ctaText	ctaImage
expensive	This subscription is too expensive	/save		FALSE	TRUE	We can offer you a discount.
quantity	I have too much			FALSE	TRUE	We understand. Please contact us to talk about your options.
dislike	I did not like the membership benefits			FALSE	FALSE
alternative	I found an alternative			FALSE	FALSE
other	Other reasons				FALSE

Integration of Cancel Survey reasons into other platforms

• Zuora/Salesforce (via Zuora Z360): To pass the cancellation reason to Zuora, create a Custom Field on the Subscription Object called Cancellation Reason (the API name must be CancellationReason__c). Create then Picklist Values that maps exactly to the Reason Id defined on the Cancel Survey component.

- Other systems (or directly into Salesforce): You can use the Subscription Offer Change, Subscription Offer Change, Subscription Offer Addition and Subscription Cancellation webhooks and feed into the relevant systems. See