# Set Up a New User

This guide provides step-by-step instructions for two common user management tasks:

* Creating new users
* Resetting user passwords
* Password criteria

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## **Creating a User**

Follow these steps to create a new user in the system:

1. Click on your avatar in the top-right corner of the screen
2. From the drop-down navigation menu, select Users
3. From the left-hand navigation menu, click Create User
4. Fill in all required fields, ensuring the information is accurate

Best practice: It is recommended to use the user's email address as their username for consistency and ease of identification

Important Note: For security, a user's access will expire after 30 days, so users will need to log back in if 30 days have passed since the last successful login attempt. If your environment has [MFA enabled](https://docs.limio.com/support/user-permissions-and-administration/how-to-enable-multi-factor-authentication-at-limio-mfa-or-2fa), a TOTP will also be required.

📷 *Screenshot: Click avatar > Select Users*

![Click avatar > select users.png](/files/JiJlzOfj6d5FFStRzb8R)

📷 *Screenshot: Left navigation > Select Create User*

![Left navigation > select create user.png](/files/XEOc0Ptvkx4yEIsgCJa1)

***

## **Password Reset**

If a user needs to reset their password, follow these steps:

1. Click on your avatar in the top-right corner of the screen
2. From the drop-down navigation menu, select Users
3. From the left-hand navigation menu, click Users
4. Locate the user in the list and click Reset Password
5. A password reset link will be sent to the user's registered email address
6. The user will now be logged out of their current session

Important Note: Ensure the user checks their spam or junk folder if they do not see the password reset email in their inbox. This will be valid for 1 hour.

📷 *Screenshot: Click avatar > Select Users*

![Click avatar > select users.png](/files/JiJlzOfj6d5FFStRzb8R)

📷 *Screenshot: Left navigation > Select Users > Click Reset Password*

![Left navigation > select users > reset password.png](/files/L2p3OGVwNpRCyaC2yerE)

***

## **Password policy**

To maintain strong security, all user passwords must meet the following requirements:

* Minimum of **12 characters**
* At least one **number**
* At least one **uppercase** letter
* At least one **lowercase** letter
* Users **cannot reuse** their last 4 passwords
* **Temporary passwords** set by administrators **will expire** after 7 days

**Note**: These requirements apply to newly created accounts and password resets


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