Set Up a New User
This guide provides step-by-step instructions for two common user management tasks:
Creating new users
Resetting user passwords
Password criteria
Creating a User
Follow these steps to create a new user in the system:
Click on your avatar in the top-right corner of the screen
From the drop-down navigation menu, select Users
From the left-hand navigation menu, click Create User
Fill in all required fields, ensuring the information is accurate
Best practice: It is recommended to use the user's email address as their username for consistency and ease of identification
Important Note: For security, a user's access will expire after 30 days, so users will need to log back in if 30 days have passed since the last successful login attempt. If your environment has , a TOTP will also be required.
📷 Screenshot: Click avatar > Select Users
📷 Screenshot: Left navigation > Select Create User
Password Reset
If a user needs to reset their password, follow these steps:
Click on your avatar in the top-right corner of the screen
From the drop-down navigation menu, select Users
From the left-hand navigation menu, click Users
Locate the user in the list and click Reset Password
A password reset link will be sent to the user's registered email address
The user will now be logged out of their current session
Important Note: Ensure the user checks their spam or junk folder if they do not see the password reset email in their inbox. This will be valid for 1 hour.
📷 Screenshot: Click avatar > Select Users
📷 Screenshot: Left navigation > Select Users > Click Reset Password
Password policy
To maintain strong security, all user passwords must meet the following requirements:
Minimum of 12 characters
At least one number
At least one uppercase letter
At least one lowercase letter
Users cannot reuse their last 4 passwords
Temporary passwords set by administrators will expire after 7 days
Note: These requirements apply to newly created accounts and password resets
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