Set Up a New User
This guide provides step-by-step instructions for two common user management tasks:
Creating new users
Resetting user passwords
Password criteria
Creating a User
Follow these steps to create a new user in the system:
Click on your avatar in the top-right corner of the screen
From the drop-down navigation menu, select Users
From the left-hand navigation menu, click Create User
Fill in all required fields, ensuring the information is accurate
Best practice: It is recommended to use the user's email address as their username for consistency and ease of identification
Important Note: For security, a user's access will expire after 30 days, so users will need to log back in if 30 days have passed since the last successful login attempt. If your environment has MFA enabled, a TOTP will also be required.
📷 Screenshot: Click avatar > Select Users
📷 Screenshot: Left navigation > Select Create User
Password Reset
If a user needs to reset their password, follow these steps:
Click on your avatar in the top-right corner of the screen
From the drop-down navigation menu, select Users
From the left-hand navigation menu, click Users
Locate the user in the list and click Reset Password
A password reset link will be sent to the user's registered email address
The user will now be logged out of their current session
Important Note: Ensure the user checks their spam or junk folder if they do not see the password reset email in their inbox. This will be valid for 1 hour.
📷 Screenshot: Click avatar > Select Users
📷 Screenshot: Left navigation > Select Users > Click Reset Password
Password policy
To maintain strong security, all user passwords must meet the following requirements:
Minimum of 12 characters
At least one number
At least one uppercase letter
At least one lowercase letter
Users cannot reuse their last 4 passwords
Temporary passwords set by administrators will expire after 7 days
Note: These requirements apply to newly created accounts and password resets
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