# Log In for the First Time and Set Up Password

When a new user is created in Limio, they must authenticate using temporary credentials for their first login.

## **Retrieve your temporary login details**

You will receive an email containing your temporary username and password. Temporary passwords are valid for **7 days**. If the password expires, a **tenant admin** must reset it before you can proceed.

## **Log in to the Limio app**

Open the Limio login page and enter the **username** and **temporary password** from your email.

## **Set up a new password**

You will be prompted to create a new password. As per the Limio password policy, it must meet the following requirements:

* At least **12 characters** long
* Contains **1 uppercase letter**
* Contains **1 lowercase letter**
* Contains **1 number**

Confirm your new password and submit.

## **Complete your login**

Once redirected to the login page, enter your **username** and **new password** to access Limio.