Contact Support

Submit a ticket via our service desk

Go to https://limio.zendesk.com/hc/en-gb/requests/new

The best way to get day-to-day support is to submit a ticket via the service desk. It allows us to track progress and ensure there is a single location for communication, making sure nothing is ever overlooked.

Email: s[email protected]

Please note that tickets sent via emails will not have a priority assigned to them and might not be prioritised accordingly.

Telephone support:

We’re available for technical emergencies 24x7x365 by phone. If you are experiencing an Urgent (P0) or High (P1) response time outside business hours, please use our telephone support. Call us at:

• UK & Europe: [phone]

• US: [phone]

2025 UK public holidays:

Please continue to submit support tickets as usual, please take note of the priorities and when to use them: How Limio Support Works

Holiday	Date
New Year's Day	Wednesday 1st January
Good Friday	Friday 18th April
Easter Monday	Monday 21st April
Early May Bank Holiday	Monday 5th May
Spring Bank Holiday	Monday 26th May
Summer Bank Holiday	Monday 25th August
Christmas Day	Thursday 25th December
Boxing Day	Friday 26th December

2026 UK public holidays:

Holiday	Date
New Year's Day	Thursday 1st January
Good Friday	Friday 3rd April
Easter Monday	Monday 6th April
Early May Bank Holiday	Monday 4th May
Spring Bank Holiday	Monday 25th May
Summer Bank Holiday	Monday 31st August
Christmas Day	Friday 25th December
Boxing Day	Monday 28th December