The best way to get day-to-day support is to submit a ticket via the service desk. It allows us to track progress and ensure there is a single location for communication, making sure nothing is ever overlooked.
Please note that tickets sent via emails will not have a priority assigned to them and might not be prioritised accordingly.
We’re available for technical emergencies 24x7x365 by phone. If you are experiencing an Urgent (P0) or High (P1) response time outside business hours, please use our telephone support. Call us at:
UK & Europe: +44 7446 499366
US: +1 775 458 7083
From 11th May 2026, Limio customers can now integrate a shared Slack channel directly with our service desk, making it easier to consolidate communications into one central location.
Once set up, raising a support request is as simple as adding a 🎫 ticket emoji to a Slack message, which will automatically create a corresponding ticket in the Limio service desk. Requests can then be tracked and responded to from either Slack or your Customer Inbox.
To get this set up, please reach out to support@limio.com and we'll be happy to help.
Please continue to submit support tickets as usual, but please also take note of the priorities and when to use them: How Limio Support Works
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