> For the complete documentation index, see [llms.txt](https://docs.limio.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.limio.com/support/support-processes/got-any-other-questions-contact-support.md).

# Contact Support

### **Submit a ticket via our service desk**

**Go to** [**https://limio.support.site**](<https://&#xA;limio&#xA;.support.site>)

The best way to get day-to-day support is to submit a ticket via the service desk. It allows us to track progress and ensure there is a single location for communication, making sure nothing is ever overlooked.

### **Email:** [s**upport@limio.com**](#email-support-limio.com)

Please note that tickets sent via emails will not have a priority assigned to them and might not be prioritised accordingly.

### **Telephone support:**

We’re available for technical emergencies 24x7x365 by phone. If you are experiencing an Urgent (P0) or High (P1) response time outside business hours, please use our telephone support. Call us at:

* UK & Europe: [+44 7446 499366](tel:+447446499366)
* US: [+1 775 458 7083](tel:+17754587083)

### Slack:

**From 11th May 2026, Limio customers can now integrate a shared Slack channel directly with our service desk**, making it easier to consolidate communications into one central location.

Once set up, raising a support request is as simple as adding a 🎫 ticket emoji to a Slack message, which will automatically create a corresponding ticket in the Limio service desk. Requests can then be tracked and responded to from either Slack or your Customer Inbox.

To get this set up, please reach out to <support@limio.com> and we'll be happy to help.

### **2026** **UK public holidays:**

Please continue to submit support tickets as usual, but please also take note of the priorities and when to use them: [How Limio Support Works](/support/support-processes/how-limio-support-works.md)

| Holiday                | Date                 |
| ---------------------- | -------------------- |
| New Year's Day         | Thursday 1st January |
| Good Friday            | Friday 3rd April     |
| Easter Monday          | Monday 6th April     |
| Early May Bank Holiday | Monday 4th May       |
| Spring Bank Holiday    | Monday 25th May      |
| Summer Bank Holiday    | Monday 31st August   |
| Christmas Day          | Friday 25th December |
| Boxing Day             | Monday 28th December |


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.limio.com/support/support-processes/got-any-other-questions-contact-support.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.