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Contact Support

Submit a ticket via our service desk

Go to https://limio.support.site

The best way to get day-to-day support is to submit a ticket via the service desk. It allows us to track progress and ensure there is a single location for communication, making sure nothing is ever overlooked.

Please note that tickets sent via emails will not have a priority assigned to them and might not be prioritised accordingly.

Telephone support:

We’re available for technical emergencies 24x7x365 by phone. If you are experiencing an Urgent (P0) or High (P1) response time outside business hours, please use our telephone support. Call us at:

Slack:

From 11th May 2026, Limio customers can now integrate a shared Slack channel directly with our service desk, making it easier to consolidate communications into one central location.

Once set up, raising a support request is as simple as adding a 🎫 ticket emoji to a Slack message, which will automatically create a corresponding ticket in the Limio service desk. Requests can then be tracked and responded to from either Slack or your Customer Inbox.

To get this set up, please reach out to support@limio.com and we'll be happy to help.

2026 UK public holidays:

Please continue to submit support tickets as usual, but please also take note of the priorities and when to use them: How Limio Support Works

Holiday
Date

New Year's Day

Thursday 1st January

Good Friday

Friday 3rd April

Easter Monday

Monday 6th April

Early May Bank Holiday

Monday 4th May

Spring Bank Holiday

Monday 25th May

Summer Bank Holiday

Monday 31st August

Christmas Day

Friday 25th December

Boxing Day

Monday 28th December

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