Offers Missing from the Offer Catalog

Limio for Salesforce shows published offers and add-ons only. An offer that exists in the Limio Catalog, but that has no published version, does not appear in the Offer Catalog in any flow.

Make sure that the offer is published

1. Open the offer in Limio, from the Offers tab.
2. Read the status next to the offer name.

Status	What the agent sees
Published	The offer is available in the Offer Catalog.
Draft	The offer has no published version. The Offer Catalog does not show it.
Unpublished Changes	The Offer Catalog shows the previous version, not your most recent edit.

1. If the status is Draft or Unpublished Changes, click Publish.

The offer is available to agents immediately. A page rebuild is not necessary. For the full detail on versions, see Manage Versions with Publish.

Other causes

If the offer is published and agents still cannot find it, examine these causes.

• A filtering rule hides the offer. The Offer Catalog pre-loads filters for each action. See Offer Filtering Rules.
• The Named Credentials expired. In this case no offers at all appear, and the developer console shows 401 errors. See Refresh Named Credentials.