> For the complete documentation index, see [llms.txt](https://docs.limio.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.limio.com/salesforce/setting-up/detailed-salesforce-setup/callout-timeouts.md).

# Callout Timeouts

#### **LFS version:** requires Limio for Salesforce v14.10 or later

Two fields on the **icConfig** custom setting control how long the package waits for a response from Limio. Leave them empty to use the defaults.

## The two fields

| Field label                  | Default | Applies to                                                                                   |
| ---------------------------- | ------- | -------------------------------------------------------------------------------------------- |
| General Callout Timeout (ms) | 10000   | The offer catalog, the subscriptions list, the payment method column, and all other requests |
| Order Callout Timeout (ms)   | 30000   | Orders and order previews that agents submit from the packaged flows                         |

Raise **Order Callout Timeout (ms)** when order submissions time out.

## Choosing a value

Enter a value between 1 and 120000 milliseconds. An empty field, or a value outside that range, uses the default.

{% hint style="warning" %}
Keep the general timeout longer than the slowest response you see in normal use. A very low value makes requests time out. A very high order timeout makes agents wait longer when a response is slow. Test a new value on a sandbox first.
{% endhint %}

## Set a timeout

1. Click the gear icon → **Setup**.
2. In the **Quick Find** box, type `Custom Settings` → click it.
3. Find **icConfig** in the list → click **Manage** (left of the name).
4. Click **New** if nothing exists yet, or **Edit** on the **Default Organization Level Value**.
5. Enter a value in milliseconds in **General Callout Timeout (ms)**, in **Order Callout Timeout (ms)**, or in both.
6. Click **Save**.


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