Callout Timeouts

LFS version: requires Limio for Salesforce v14.10 or later

Two fields on the icConfig custom setting control how long the package waits for a response from Limio. Leave them empty to use the defaults.

The two fields

Field label	Default	Applies to
General Callout Timeout (ms)	10000	The offer catalog, the subscriptions list, the payment method column, and all other requests
Order Callout Timeout (ms)	30000	Orders and order previews that agents submit from the packaged flows

Raise Order Callout Timeout (ms) when order submissions time out.

Choosing a value

Enter a value between 1 and 120000 milliseconds. An empty field, or a value outside that range, uses the default.

Keep the general timeout longer than the slowest response you see in normal use. A very low value makes requests time out. A very high order timeout makes agents wait longer when a response is slow. Test a new value on a sandbox first.

Set a timeout

1. Click the gear icon → Setup.
2. In the Quick Find box, type Custom Settings → click it.
3. Find icConfig in the list → click Manage (left of the name).
4. Click New if nothing exists yet, or Edit on the Default Organization Level Value.
5. Enter a value in milliseconds in General Callout Timeout (ms), in Order Callout Timeout (ms), or in both.
6. Click Save.