Subflow: Change Payment

LFS version: Stripe support requires Limio for Salesforce v14.00 or later. Saved Stripe payment methods require v14.20 or later.

Change Payment updates the payment method on an existing subscription. The screens that the agent sees depend on the Payment Provider setting. See Payment Providers.

Which screens the agent sees

Payment Provider	Screens
zuora	Payment Selection Screen, then direct debit, credit card or the customer wallet
stripe	Stripe Payment Selection Screen, then a new payment method or an existing one

The Stripe path

On the Stripe Payment Selection Screen the agent chooses one of two options.

• Add new payment method — Stripe collects the new payment details.
• Use existing payment method — the agent picks a saved payment method for the subscription.

For the Stripe setup itself, see Stripe Payments.

The Zuora path

The Payment Selection Screen offers direct debit, credit card and the customer wallet. A credit card or direct debit payment uses the Zuora hosted payment page. See Zuora HPM.