Gift Subscriptions
Overview
This document explains how gift subscriptions work in Limio for Salesforce and provides a step-by-step guidance on purchasing, redeeming, and managing gifts.
Gifts are a core feature of the Limio platform. You can learn more about online gifting experiences in https://docs.limio.com/guides/feature-implementation-guides/guide-how-to-sell-subscription-gift-codes-in-limio-commerce . If you use Zuora, you must setup your Zuora catalog in a specific way described https://docs.limio.com/integrations/zuora-integration/manage-your-pricing/how-to-sell-gift-products-with-limio-and-zuora.
Purchase a Gift Subscription
The process of buying a gift subscription includes several important steps to make sure gifters have a smooth and easy experience.
Selecting an Offer: when a This is A Gift: Yes filter is applied, the catalog shows the available gift offers in the table:
Provide details about the recipient, delivery date, and a Gift Message:
Enter payment details and Submit an order:
If order succeeds, a new subscription appears in the purchaser's subscriptions table with a status Initial:
Note: The gift code will no longer be visible once it has been redeemed or if the purchaser refunds the subscription.
Redeem a Gift Subscription
Gift redemption is a standalone flow in the Limio managed package, it is described in detail in the following article: Redeem Gift.
Refund a Gift Subscription
Processing a refund is allowed is the gift code has not been redeemed:
Select gift in Customer Subscriptions screen and click Next:
Choose Refund in Subscription Action:
Proceed to Refund Subscription and Submit it:
After a refund the Initial subscription status becomes Cancelled and the gift code disappears:
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