> For the complete documentation index, see [llms.txt](https://docs.limio.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.limio.com/salesforce/agent-assisted-ordering/acquisition-flow/abandoned-baskets/enable-abandoned-baskets.md).

# Enable Abandoned Baskets

Abandoned baskets logic is included in the Limio Acquisition Journey flow by default. If your flow copy was created before this feature was released, you'll need to update it. Follow the steps below and refer to the Limio Acquisition Journey flow for guidance.

1\. Create a formula to verify if Get Customer Details returned ownerId. If the id exists, it confirms the customer is in the Limio database, allowing us to retrieve their baskets.

<figure><img src="/files/GSgDI5Ab1En6uL4JA0Eb" alt=""><figcaption></figcaption></figure>

2\. Add a Decision element to check the missing\_ownerId value. If id is present, proceed to the next step.

<figure><img src="/files/8gyGTlSYLbMYyOAsJ0JU" alt=""><figcaption></figcaption></figure>

3\. Call i42as\_\_AbandonedBasketsControllerMultiOwner and pass ownerIds list as a parameter.

<figure><img src="/files/i0sKorDg64hD9OVMYF9l" alt=""><figcaption></figcaption></figure>

4\. Check for returned baskets from Apex. If there are any, add a new screen featuring a Limio Abandoned Baskets Table component, passing the list of baskets as an input property.

<figure><img src="/files/lvJbLLeZRgwSniiCVekr" alt=""><figcaption></figcaption></figure>

5\. Add a decision element after to proceed to the offer catalog or skip it depending on the output property of the Abandoned basket component.

If the catalog is being skipped, make sure to assign the following variable values:

<figure><img src="/files/DR9hq8H4lhMp3ZtiEAUp" alt=""><figcaption></figcaption></figure>

If proceeding to the Offers Catalog, assign the purchase country value to pre-populate the catalog filters. By default, Limio flow uses the country from the selected basket (if chosen) or the country from the Get Customer Details response.

<figure><img src="/files/PPlz0eR6f4rJ3mYbTGwA" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/nJpLf0RPrp900DOZvsdu" alt=""><figcaption></figcaption></figure>

These steps will let you utilise the abandoned baskets functionality in your flow copy. The rest of the flow stays unchanged.

For more details on Abandoned baskets logic, check [Abandoned Baskets](/salesforce/agent-assisted-ordering/acquisition-flow/abandoned-baskets.md).


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