Order Line Items

Note: This is available from R107 and onwards.

You can now configure and process Order Line Items in Limio!

The concept of Order Line Items already exist in Zuora (), and refer to any non-subscription-based items created by an order, representing transactional charges such as one-time fees, physical goods, or professional service charges that are not sold as subscription services.

This means you can now append any additional one-off charge to a subscription, all through the Limio interface and without any code. Order Line Items can also be purchased standalone (without a subscription).

Firstly, this introductory video gives an overview of the new Order Line Item functionality in Limio, including:

• How to configure them

• How they integrate with Zuora

Configuring Order Line Items

In Limio, Order Line Items are created just like any other Offer. When setting up a new Offer, you will now see an option to Add Order Line Item. Selecting this option designates the Offer as an Order Line Item, allowing it to be processed accordingly.

From this point, you can configure the Order Line Item just as you would a standard Offer. If you need to capture specific details, you can create a dedicated Offer Template with relevant Order Line Item fields.

Order Processing

When an order gets processed with a Subscription and an Order Line Item, the Subscription will process as normal. The Order Line Item will not be tied to the Subscription, and instead will be visible on the Limio and Zuora Order. Let's go through an example to see how things look in Limio and in Zuora.

Let's take this example, with the following items processed in my order:

1 Offer: US digital monthly

1 Order Line Item: Download USB

Limio Order Processing

Limio Subscription

Given the Order Line Item is processed separately to the subscription, the Limio Subscription for this example looks the same as any other, and does not make any reference to the Order Line Item.

Limio Order

In the Order view, you will see both items that we purchased: the Subscription and the Order Line Item. These have been split out into two separate sections, as well as in a summary at the top of the order.

In Limio's , order line item are offers but have a different subtype:

"record_type":string"offer"
"record_subtype":string"line_item"

Zuora Order Processing

Zuora Subscription

Similar to the Limio Subscription, there is no reference to the Order Line Item in the Zuora Subscription - only the US digital monthly subscription that we bought.

Zuora Order

The subscription appears as normal on the Zuora Order, and now we also see a separate Sale Order Line Items section, which contains our Order Line Item.

Known Limitations

• Order Line Items are intended for one-off purchases and therefore are supported in Acquisition experiences in Limio Shop.

• Purchasing Order Line Items through Limio for Salesforce is not supported.

In Summary

• Order Line Items offer a way to append non-subscription based charges to a subscription, such as set up fees and standalone charges for additional hardware.

• Order Line Items are configured in Limio as Offers under a new Order Line Item category.

• Order Line Items are processed separately from the subscription itself, and will appear on the Zuora and Limio Orders, but not on the Subscription objects.