# Journey Based on Subscription Status

**This feature is currently in beta. Please test it in a sandbox environment before deploying it to production.**

## **Overview**

Configuring a journey based on **subscription status** allows you to personalize user experiences by directing them to specific pages depending on whether they have an active subscription. For example, you might want to:

* Route **active subscribers** to exclusive content or account management pages.
* Redirect **non-subscribers** to sign-up or promotional pages.

This approach enhances user engagement by ensuring that each user encounters content relevant to their subscription status.

*Example: If a user has an **active subscription**, they can be automatically routed to a **premium content page**. Conversely, users without an active subscription can be directed to a **subscription offer** or **sign-up page**.*

## **Before you start**

Check that the Limio customer is authenticated with an Identity that is correctly linked to an active Subscription. If the identity is missing or incorrect, the journey may not work as expected.

You can verify this by clicking the Subscriptions dropdown in the left-hand navigation > clicking Subscriptions > the left-hand navigation changes click Subscriptions here > search for the Subscription to verify > click Details > Owner will be populated as will Identity.

## **Creating a Journey**

1. Select **Journeys** from the left-hand navigation panel.
2. Click the **plus** **+** button and select **Add Journey Group**.
3. Enter a name for the group and click **Save**.
4. Click the **pencil** ✏️ icon next to **Starting Point** to define how users enter the journey:
   * Choose an existing tag or create a new one.
   * (Recommended) Set a **Fallback Tag** to ensure proper routing.
5. Select or deselect **Domains** to determine where the journey applies.

## **Adding the Subscription Status criteria**

1. Under **Conditions**, open the **Type** dropdown and select **Subscription Status**.
2. In the **Subscription Status** field, choose an option of **activeSub** or **noActiveSub**.
3. Under **Actions**, ensure **Type** is set to **Destination**.
4. Click the **pencil** ✏️ icon next to **Split (%)**, which defaults to **100%**, and specify the endpoint.
   * Click **Add Condition** to include an additional condition for the journey.
   * Click the **plus +** button below an existing condition to add an **AND** criteria within that condition.
5. Finally, click **Save** to put the Journey live.

**Verification Steps**:

1. Authenticate as a user with the relevant subscription status (e.g activeSub).
2. Access the starting point URL.
3. Confirm that the redirection aligns with the defined journey.

<figure><img src="https://2981049874-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fxxxhzz4ER0TH1oIFAttf%2Fuploads%2FUG7cMpD7OFd1qBSd4PYT%2Fimage.png?alt=media&#x26;token=1039e568-ad48-4f2d-a0f3-ba42c154bef6" alt=""><figcaption></figcaption></figure>

📷 *Screenshot: View of the "Subscription Status" condition in the Journeys tab.*