# Grant Access to Limio Support

## How to grant access to Limio Support

## Customer grants access request

To investigate Limio for Salesforce issues in production, Limio Support must be given access to the Production instance in order to reproduce and investigate the issue.

The mechanism to grant access to Limio Support is the same as the mechanism to grant Salesforce Support (described [here](https://help.salesforce.com/s/articleView?id=000384334\&language=en_US\&type=1)).

Please note that Limio Support **will never ask for your username and password** and you should not create a user for Limio Support in a production instance. You must use the process described below.

For Limio Support to be given temporary, revokable access to your Salesforce Production Instance, you must:

1. **Provide your Salesforce org ID:**

   Go to Setup > Company Settings and find "Salesforce.com Organisation ID".\
   Send this ID to the Limio team.
2. **Grant access to Limio Support** through an access request

* Go to Personal Settings of the org
* Search for Grant Account Login Access
* Grant access to Limio Support

<figure><img src="/files/Calms2IoLl5g6RbqYfxW" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/5D1L6W39a4CwFgqW3xta" alt=""><figcaption></figcaption></figure>

See the [Salesforce documentation](https://developer.salesforce.com/docs/atlas.en-us.pkg2_dev.meta/pkg2_dev/lma_requesting_login_access.htm) for more details.


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