> For the complete documentation index, see [llms.txt](https://docs.limio.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.limio.com/integrations/using-limio-for-salesforce/manage-subscriptions-flow/subflow-revert-cancel/reverse-cancel-limitations.md).

# Known Limitations: Reverse Cancellation Preview

### Reverse Cancellation Preview

Cancel journey allows to re-cancel an already cancelled subscription. However, Zuora Preview API cannot generate previews when amending subscriptions that have been previously cancelled. Note that as soon as a cancel has been created in Zuora, even if the effective cancellation date is in the future, the subscription will be in a state of cancelled in Zuora and the Zuora Preview API will **not** return any values.

<figure><img src="/files/j5CSg9c2RoR6yzRtvZIr" alt=""><figcaption></figcaption></figure>

In the Limio for Salesforce managed package version **12.18** or higher, Limio Order Total flow component generates a specific error message for this case:

> "Could not calculate total at this time. Reason: preview is not available when amending a cancelled subscription. Please proceed with the transaction."

<figure><img src="/files/J0gV0qyqh7KFeyIRmfgf" alt=""><figcaption></figcaption></figure>


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