# Open Credit Memo

**LFS version:** requires Limio for Salesforce v12.59 or later

**Limio version requirement**: requires Limio v100 or later

**Overview**: this initiative aims to give customer service agents the ability to define an amount for the selected credit memo providing more flexibility and moving beyond only specifying item quantity linked to a fixed credit memo amount.

To manage the new flow we introduce a new attribute on the Limio Add-On template - **adjustable\_field\_\_limio** - which will identify which field can be modified for each add-on. This field can be set to one of the two values: Quantity or Credit Memo Amount.<br>

<figure><img src="/files/6GSEP3T8BxXbyvL1oj3D" alt=""><figcaption></figcaption></figure>

In Limio for Salesforce Credit Memo flow, a new column is rendered in the credit memos table showing the adjustable field of each credit memo item:<br>

<figure><img src="/files/bqXO36GlnncWOTxTB27s" alt=""><figcaption></figcaption></figure>

After selecting a credit memo, the relevant column - quantity or credit amount - will be shown based on the adjustable field for the selected credit memo. Either of the two is editable.\
\
By default, the system will use the total from the Zuora preview as the starting value for the credit amount. It is important to note that the entered credit amount cannot be less than 1.<br>

<figure><img src="/files/9etxTHOCj0nHchH8exkW" alt=""><figcaption></figcaption></figure>

Order Summary component will reflect the updated Credit Amount and after submitting the order, it will pass it through Limio to Zuora.<br>

<figure><img src="/files/7gcFjUBCYuLv9m5jmw6s" alt=""><figcaption></figcaption></figure>

Related articles:

1. [Subflow: Credit Memo](/integrations/using-limio-for-salesforce/manage-subscriptions-flow/subflow-credit-memo.md)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.limio.com/integrations/using-limio-for-salesforce/manage-subscriptions-flow/subflow-credit-memo/open-credit-memo.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.