> For the complete documentation index, see [llms.txt](https://docs.limio.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.limio.com/integrations/using-limio-for-salesforce/legacy-features/cancel-journey-legacy.md).

# Configure Cancel and Cancel/Save Journey (Legacy)

| **⚠️ This is a legacy feature. Limio for Salesforce now works for Salesforce Flow. Learn more at** [Manage Subscriptions Flow](/integrations/using-limio-for-salesforce/manage-subscriptions-flow.md) |
| ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |

With Limio for Salesforce, you can configure the cancel and cancel/save journeys for your Customer Service agents.

This article covers the Manage Subscription UI delivered through a single app. A different UI is available through Flows where the experience can be further customised, learn more at [Manage Subscriptions Flow](/integrations/using-limio-for-salesforce/manage-subscriptions-flow.md).

By default, the Cancel is similar to a Switch action, you just have one more required field displayed: the Cancel Reason field.

*Note: If you want to read about how to configure a switch journey in Limio for Salesforce, please see our guide* [*here*](https://docs.limio.com/integrations/using-limio-for-salesforce/legacy-features/switch-journey-legacy)*.*

For the suggested offer you can take two different action, you can select:

* A discount offer to add on top of the current subscription (e.g. -10% for 3 months).
  * Discount offer have a specific configuration, learn more here: [Discount Offers (Cancel/Save)](/integrations/zuora-integration/manage-your-pricing/how-to-create-a-discount-offer-for-cancelsave.md).
* An another regular offer to switch to replace and replace the current subscription ($1.99 for 3 months, then full price).

If you choose a Discount offer, you will be setting a discount on the subscription. A discount can only be applied at the next charge, so it defaults to the end of subscription term. This cannot be changed.

If no suggested offer is selected, it will then simply be a cancellation request of a current subscription. By default, the effective date has the same validation as for [switch](https://docs.limio.com/integrations/using-limio-for-salesforce/legacy-features/switch-journey-legacy).

*Please note:* if the subscription term is in future (Term Start Date is greater than TODAY), effective dates for Cancel will start from TODAY till the Subscription Term End Date. This is applicable only for Cancellation.

*If you need help getting set up, please contact us at* [*support@limio.com*](mailto:support@limio.com)*.*

\---


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.limio.com/integrations/using-limio-for-salesforce/legacy-features/cancel-journey-legacy.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.