# What is a Gift Subscription

### Overview

This document explains how gift subscriptions work in Limio for Salesforce and provides a step-by-step guidance on purchasing, redeeming, and managing gifts.

Gifts are a core feature of the Limio platform. You can learn more about online gifting experiences in [https://docs.limio.com/guides/feature-implementation-guides/guide-how-to-sell-subscription-gift-codes-in-limio-commerce](https://docs.limio.com/guides/feature-implementation-guides/guide-how-to-sell-subscription-gift-codes-in-limio-commerce "mention") . If you use Zuora, you must setup your Zuora catalog in a specific way described [Gift Offers](/integrations/zuora-integration/manage-your-pricing/how-to-sell-gift-products-with-limio-and-zuora.md).

### Purchase a Gift Subscription

The process of buying a gift subscription includes several important steps to make sure gifters have a smooth and easy experience.

1. *Selecting an Offer:* when a **This is A Gift: Yes** filter is applied, the catalog shows the available gift offers in the table:<br>

   <figure><img src="/files/a0R6xJClH980V8aqTdPv" alt=""><figcaption></figcaption></figure>
2. *Provide details about the recipient, delivery date, and a Gift Message:*<br>

   <figure><img src="/files/DhZlzzUqlOje2AwAO7m1" alt=""><figcaption></figcaption></figure>
3. *Enter payment details and Submit an order:*<br>

   <figure><img src="/files/qDoU4nJibBo6AQiHYygn" alt=""><figcaption></figcaption></figure>
4. *If order succeeds, a new subscription appears in the purchaser's subscriptions table with a status* **Initial***:*<br>

   <figure><img src="/files/9sKYDaiR2bWMU15EM5hN" alt=""><figcaption></figcaption></figure>

***Note:** The gift code will no longer be visible once it has been redeemed or if the purchaser refunds the subscription.*

### Redeem a Gift Subscription

Gift redemption is a standalone flow in the Limio managed package, it is described in detail in the following article: [Redeem Gift Flow](/integrations/using-limio-for-salesforce/acquisition-flow/gift-subscription/redeem-gift-flow.md).

### Refund a Gift Subscription

Processing a refund is allowed is the gift code has not been redeemed:

1. *Select gift in **Customer Subscriptions** screen and click **Next**:*<br>

   <figure><img src="/files/9sKYDaiR2bWMU15EM5hN" alt=""><figcaption></figcaption></figure>
2. *Choose **Refund** in **Subscription Action:***<br>

   <figure><img src="/files/Dxdy90BiOmEFUbeFJeJr" alt=""><figcaption></figcaption></figure>
3. *Proceed to **Refund Subscription** and **Submit** it:*<br>

   <figure><img src="/files/W7WEtUFwnIksJUTs3S0y" alt=""><figcaption></figcaption></figure>
4. *After a refund the **Initial** subscription status becomes **Cancelled** and the **gift code disappears**:*<br>

   <figure><img src="/files/ABOKJ7VpFtuUtFyzA8q7" alt=""><figcaption></figcaption></figure>

**Related articles:**

[No-Code Tool to Customise Subscriptions Table Columns](/integrations/using-limio-for-salesforce/subscriptions-table-columns/customise-subscriptions-table.md)


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