What is a Gift Subscription

Overview

This document explains how gift subscriptions work in Limio for Salesforce and provides a step-by-step guidance on purchasing, redeeming, and managing gifts.

Gifts are a core feature of the Limio platform. You can learn more about online gifting experiences in Guide: Subscription Gift Codes . If you use Zuora, you must setup your Zuora catalog in a specific way described Gift Offers.

Purchase a Gift Subscription

The process of buying a gift subscription includes several important steps to make sure gifters have a smooth and easy experience.

Selecting an Offer: when a This is A Gift: Yes filter is applied, the catalog shows the available gift offers in the table:
Provide details about the recipient, delivery date, and a Gift Message:
Enter payment details and Submit an order:
If order succeeds, a new subscription appears in the purchaser's subscriptions table with a status Initial:

Note: The gift code will no longer be visible once it has been redeemed or if the purchaser refunds the subscription.

Redeem a Gift Subscription

Gift redemption is a standalone flow in the Limio managed package, it is described in detail in the following article: Redeem Gift Flow.

Refund a Gift Subscription

Processing a refund is allowed is the gift code has not been redeemed:

Select gift in Customer Subscriptions screen and click Next:
Choose Refund in Subscription Action:
Proceed to Refund Subscription and Submit it:
After a refund the Initial subscription status becomes Cancelled and the gift code disappears: