Abandoned Baskets in Acquisition Flow
LFS version: requires Limio for Salesforce v11.66 or later
When an online user adds a product to the basket in the Limio Shop but doesn't proceed to checkout and complete the purchase, Limio generates an abandoned basket. You can thenL
Retarget the customer via emails. Go to Guide: Abandoned Basket Campaigns to learn more.
Have your sales or customer service agent seeing the list of abandoned baskets for the current customer and continue processing them in Salesforce if needed.
To address #2, the abandoned basket logic is integrated into the master Acquisition Flow. If baskets exist for the current customer in Limio, an abandoned baskets table will be displayed on the first screen of the flow.
The flow can be configured to skip the abandoned basket step if it's not needed. The table will show baskets created in the last 14 days. If no abandoned baskets exist, this step is skipped, and the flow starts at the Offer Catalog.
Before selecting a basket, users can only navigate using the "Select new offer" button, leading to the Offers Catalog.
After selecting a basket from the table, basket-related offer details are loaded in the side panel. The Offer details component is controlled by the same object as the Catalog Side Panel, learn more here.
There are two options for navigating to the next screen after the basket was selected:
Click ‘Continue with selected basket’ to navigate to the Selected Offers screen and continue the order with the offer from the basket;
Click 'Select new offer' to proceed to the Offers Catalog, and select a different offer. In this case, the catalog is preloaded with the purchase country of the selected basket.
If the agent chooses to proceed with the basket, and successfully submits an order, the basket is marked as Completed and removed from the table.
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