Cancellations & Refunds

How Stripe Billing refunds a subscription's current term when it is cancelled within a cooling-off window

Limio can automatically refund a subscription's current term when it is cancelled within a configured cooling-off window. This lets you offer a money-back guarantee period without any manual refund work.

This behaviour is optional and off by default. Enable it, then define a cooling-off window on the Offers where it should apply.

Enabling Refunds

1. Go to Settings → Stripe (see Configure Stripe Payment Settings)
2. Turn on Cancellation refunds

While this setting is off, cancellations never trigger a refund, regardless of any cooling-off windows configured on Offers.

Cooling-off Windows

The cooling-off window is set per Offer, so different products can have different guarantee periods. There are two independent windows:

Window	Applies to
Cooling-off window (acquisition)	The period after a customer's first purchase
Cooling-off window (renewal)	The period after each renewal

Each window is a length and a unit — for example, 14 days or 1 month. Leave a window unset to disable refunds for that case.

The window that applies is captured from the Offer at the time of purchase, so it stays consistent for the life of the subscription even if the Offer is later edited or unpublished.

When a Refund Happens

A refund is issued only when all of the following are true:

• Cancellation refunds is enabled
• The cancellation is immediate (not scheduled for the end of the term or a future date)
• The cancellation falls inside the applicable cooling-off window

When these conditions are met, Limio refunds the current term's payment in full through Stripe.

Cancellations that fall outside the window, are dated in the future, or are scheduled for the end of the term do not trigger a refund. In every case the cancellation itself still proceeds — a skipped refund never blocks a cancellation.

Refunds are always for the full term amount. Partial or prorated refunds are not issued automatically; handle those manually in the Stripe Dashboard.

Where Refunds Appear

An issued refund is processed against the original payment in Stripe and recorded on the subscription in Limio, so it is visible both in your Stripe Dashboard and in the customer's Limio subscription history.