Relabel Limio Event in Timeline

Overview of the feature

Limio for Salesforce allows customising the list of allowed subscription action that might as well involve changing standard actions labels (learn more here: Override Supported Subscription Actions). This change however does not apply to the Limio events names that are reflected in the subscription and customer timelines. This feature aims to align the actions and events labels.

Standard event API name to labels mapping

{
  "order.new": "New Subscription",
  "order.cancel_subscription": "Cancel",
  "order.add_offer": "Cancel Save",
  "order.change_offer": "Switch",
  "order.renew": "Renew",
  "order.change_payment": "Change Payment",
  "order.change_address": "Change Delivery Address",
  "order.refund": "Refund",
  "order.pause_print": "Pause Print",
  "order.credit": "Credit"
}

How to relabel an event?

To relabel an even displayed in Limio for Salesforce Timeline components, map the event API name to the updated label as follows:

1. Navigate to Custom Metadata types -> icAssist Config -> Subscription Actions

2. Click Edit and add a new eventToLabelMap property to the Config field in the following format:

"eventToLabelMap" : {
    "order.add_offer": "MY CUSTOM LABEL FOR CANCEL SAVE"
}

Note: make sure to use double quotes and put commas in the JSON object appropriately.

3. Save.