Showing the Activity Timeline of Events

Limio for Salesforce can display past events that happened to a subscription in a chronological order. Relevant information will be displayed based on the specific order and actions taken.

To access the feature:

• In Flows, click on the down arrow next of the relevant subscription then View Events:

You will then see a Timeline with the following functionality:

• For each action (new order, switch, save, cancel, change payment, change address, renewal...), display the relevant information such as:

  • What the action is

  • The date is happened

  • Product

  • Offer

  • Amount

  • Start date

  • End date

  • Term

  • Source

    • If LFS is source, which user

• Hide the detail or expand

The events you will see are detailed on . You can find some detailed examples below:

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Timestamps

In LFS version 12.19 or higher, timestamps are synchronised with the timezone and locale settings of the current Salesforce user, ensuring accurate and localised time representation and a more contextually relevant agent experience.