Subscription Statuses in Limio and Zuora

In Limio, subscriptions can hold various statuses, each of which influences how they can be managed across the Limio Commerce, Limio for Salesforce, and Zuora platforms.

Status	Description	How it relates to Zuora
Initial	Initial is the initial status of a subscription, before it is transitioned to another status. If a subscription has an Initial status, it can either: - Failed orders: The subscription failed to transition to another status. This would indicate the initial order failed. Check the process event. - Gift orders: The subscription is a gift subscription purchase. Check for a gift code.	- Failed orders: No status, subscription would not be in Zuora. - Gift orders: Check if a Debit Memo was created.
Active	The subscription is currently active, after a successful initial order.	Active, and within its term. A Zuora subscription that is Active but whose term end date has passed syncs into Limio as Cancelled, not Active.
Cancelled	The subscriber chose to end their subscription. Subscriptions with this status would appear in the Manage My Account pages.	Cancelled
Pending Activation	A subscription that will require a subsequent Service Activation.	Pending Activation

The following subscription status are not supported by Limio:

• Draft: A Draft Subscription is not expected to be available for Commerce.
• Pending Acceptance: Use Pending Activation.
• Suspended: This is a Zuora-native status

Note that Suspended cannot currently be triggered from Limio but can be synced in from Zuora.