# Guide: Erase Personal Data (GDPR)

## **Overview**

Erasing personal data is useful for GDPR compliance and removing personally identifiable information when no longer needed. This action is irreversible, so ensure you have selected the correct customer before proceeding.

## **Before you start**

To erase personal data in the Limio App, you must have the correct permissions. Ensure that:

* You are a Tenant Admin.
* You have **"Can Edit"** access to the setting **"Customer Subscription & Order Data"** in the Limio App.

If you do not have these permissions, contact your administrator for access.

## **Steps to erase personal data**

1. **Find the Customer**:
   * Navigate to the **Customers** section in the Limio App.
   * Locate the customer whose data you want to erase.
   * In the **top right-hand corner**, click **"Erase Personal Data"**.
2. **Fill in all required details**:
   * An **Erase Personal Data** modal will appear.
   * Enter a **Message**, this is mandatory for audit purposes.
   * Confirm the **Customer Request Date** using the date picker
3. **Confirm the action**:
   * Clicking **Next** will display a confirmation:\
     \&#xNAN;**"You are about to obfuscate this customer. These changes cannot be reversed"**
   * You will see the **Customer Name and Email** for final confirmation.
   * Click **Submit** to complete the erasure.

**Verification Steps**:

1. Refresh the page.
2. The customer's personal data will now be replaced with placeholder values:
   * **Name:** `firstName lastName`
   * **Email:** `email`
3. A system event `customer.forgotten` will be generated to confirm the action.

<figure><img src="/files/yTRu5dSg2VKfx3fayzZL" alt=""><figcaption></figcaption></figure>

📷 *Screenshot: Customer forgotten event and payload*


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.limio.com/guides/administration-guides/how-to-erase-personal-data-for-data-privacy-requests.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.