Component: Chat Widget

The built-in floating chat widget: Limio's conversational agent in a launcher and popup.

Available from: Release 117

Purpose: Add Limio's conversational agent to a page as a floating chat launcher and popup.

In the Page Builder this component is called Chat. It places a launcher bubble in the bottom-right corner of the page; clicking it opens a chat panel where visitors talk to the same conversational agent described in Limio Agents. For a panel that sits in the page layout instead of floating, use the Chat Panel component.

Behaviour

• The agent's greeting appears when the panel opens. The conversation is created on the visitor's first message.
• Visitor messages appear immediately; a typing indicator shows while the agent replies.
• Replies render markdown: bold, lists, links, and tables.
• The agent can surface interactive elements inline, such as a file upload, when a conversation calls for it.
• Authentication is automatic for signed-in customers and guests on your shop domain. Guests are supported through a scoped token issued on their first message.
• If a checkout submission fails on the page, the launcher draws attention to itself so the visitor has a route to help.

Configuration

Add the Chat component to a page to enable the widget. Because the launcher is anchored to the corner of the screen, it floats in place regardless of where the component sits in the layout.

The greeting and the agent's behaviour are set in the agent configuration for your environment, not on the component. The widget's appearance follows your Limio theme (the shared design tokens), so it stays visually consistent with the rest of your shop.

The Chat component shows a few fields in the Page Builder (heading, welcome message, and so on). These are reserved for a future release and do not change the widget yet. Set the greeting in the agent configuration.